Contact Us

hello@luminousoptical.com

Return Policy:

All returns must be initiated within 14 days of delivery. Returns received outside of this window will not be accepted.

Approved returns will be refunded to the original form of payment. A prepaid return shipping label will be provided by our Customer Care team, and a $6.99 return shipping fee will be deducted from the refund total. Please note that original shipping charges are non-refundable and will not be included in the refund amount.

Exchanges are not permitted for this promotion.

All returned merchandise must be unworn, unused, and returned in original condition with all packaging included. Please inspect your order upon delivery. Returns that do not meet these requirements will not be accepted.

Orders will not be reshipped due to incorrect shipping addresses entered at checkout. Please review your order carefully and confirm all shipping information before placing your order.

To initiate a return, reach out to hello@luminousoptical.com with your order number.

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Backorders will ship in 28 days.
Return Policy

All returns must be initiated within 14 days of delivery. Returns received outside of this window will not be accepted.

Approved returns will be refunded to the original form of payment. A prepaid return shipping label will be provided by our Customer Care team, and a $6.99 return shipping fee will be deducted from the refund total. Please note that original shipping charges are non-refundable and will not be included in the refund amount.

Exchanges are not permitted for this promotion.

All returned merchandise must be unworn, unused, and returned in original condition with all packaging included. Please inspect your order upon delivery. Returns that do not meet these requirements will not be accepted.

Orders will not be reshipped due to incorrect shipping addresses entered at checkout. Please review your order carefully and confirm all shipping information before placing your order.

To initiate a return, reach out to hello@luminousoptical.com with your order number.